Here’s your opportunity to help shape a new microbrewery in Lake Geneva, WI. Becoming a member of the Topsy Turvy team means you’re joining a truly unique organization that values the employees’ enthusiasm, commitment, and desire to work with others. We are looking for candidates who share in our vision in creating excellent craft brew and top notch customer service.

Position Summary

We’re hiring for a strong supervisor who has had experience working in a full service, high-volume taproom, restaurant or bar. You will be committed to continuously striving for and delivering an outstanding guest experience, and have a strong passion for craft brews.

Key Responsibilities 

Responsible for overseeing all taproom bar operations including, but not limited to, supervising taproom bar staff, employee hiring and training, and daily maintenance of the restaurant

Oversee and manage on-site special events, including private events.

Maintain safe an employee-friendly and positive work environment, ensuring all workplace rules are understood and followed.

Order merchandise and maintain inventory levels.

Work with the General Manager and Brewmaster team to establish a strong team culture and create policies/procedures as needed to continually run day-to-day operations and exceed guest expectations

Collect, evaluate and respond to guest feedback as needed

Ensure a smooth front-of-house operation at all times, and step in to lead and assist staff as necessary during busy, peak times

Assist General Manager with all sales and reporting tracking, and contributing to the preparation of reports to share with senior leadership

Sell our entire Topsy Turvy Brewery product portfolio of beer & beyond beer

Conduct waitstaff / bartender education updates, beer tastings and evening promotions

Maintain Responsible Server training and bartenders license records for everyone serving beer.

Comply with all federal, state, county and municipal regulations. 

Insure all areas are kept spotless including restrooms & common areas.

Control cash and receipts by adhering to cash handling and reconciliation procedures

Must be accessible 24 hours a day, 7 days a week and able to work flexible hours including working nights, weekends, and holidays.

Requirements 

A minimum of 1 year as a restaurant or bar manager

A minimum of 3 year liquor or beer sales to retail locations or distribution

Knowledge of craft beer and/or serious interest in understanding craft beer styles and the industry

Passing of Level 1 (Certified Beer Server qualification) of Cicerone program within the first six (6) months of employment.

Ability to work a variety of hours as business levels are affected by season.

Lead by setting a professional and upbeat example.

Be able to lift 50 pounds, to bend and twist, be on your feet for the entire work shift. The workspace can be crowded and the floor can be slippery so caution with urgency must be practiced.

Having the writing and math skills necessary to accurately take money and return proper change, complete forms, write orders, draft emails, and perform the necessary calculations.

Strong computer skills.

Skills/Qualifications 

Knowledge and understanding of financial aspects of business operations

Self-motivated and exhibiting an aptitude for leading, coaching, and driving excellence

Ability to work in a fast-paced environment and calmly react to and handle stressful situations and customer complaints

Detail-oriented and able to multitask and prioritize your workload

Disclaimer This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Topsy Turvy Brewery is an Equal Opportunity Employer.

Disclaimer This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Topsy Turvy Brewery is an Equal Opportunity Employer.